REFUNDS AND CANCELLATIONS
No-shows and cancellations received within 7 days of hike event will incur a 100% cancellation fee.
Cancellations received 7-14 days prior will incur a 50% cancellation fee. Cancellations received over 14 days in advance will receive a full refund or credit towards another event.
Customers can transfer their booking to a friend or family member with no penalty but must advise in writing so The Hike Collective can forward all booking information to the new attendee. No ticket resales are permitted within our social media channels.
All bookings are made via Eventbrite. If The Hike Collective cancels an event due to inclement weather, your ticket will automatically be moved to the new date, or you will be eligible to transfer amounts paid to another event or receive a full refund.
It is your responsibility to contact us if you wish to receive a refund for any cancelled or postponed event, or your ticket will automatically be rescheduled with the new event date.
This cancellation policy may vary for larger events and all cancellation policies are always present on each individual hike event bookings page.
We value the safety of all of our hikers, volunteers, and employees. Our hike leaders carry first aid kits, CB radios, and personal locator beacons with us on our hiking events for your safety.
If you are attending a dog friendly hike, your dog must be on a lead at all times for the safety of other hikers and the public.
We provide hike leaders at the front and back of all groups, and depending on numbers, we may also have hike leaders throughout the group. They are here for your safety. If you choose to leave the group and go outside of our hike leader range, then you choose to leave the group and any safety that we can provide for you.
The participant should read the terms carefully before signing. In particular, the participant's attention is drawn to paragraphs 2, 4, 5, 6, 7, 8 and 10.
1. In consideration of joining in the event referred to above (the “Activity”), I agree and acknowledge that I am fully aware that participation in the Activity may involve risks.
2. “Claims” includes but is not limited to any and all liabilities, claims, demands, legal actions or rights of actions for damages, financial or economic loss, or loss or damage to or loss of your property incurred or suffered by you directly or indirectly as a result, in whole or in part from your participation in the Activity.
3. “Released Party” means The Hike Collective, and all of its parent and group companies affiliates, franchisees and their respective assignees, representatives, directors, officers, agents, sub- contractors, employees and volunteer staff.
4. I agree and acknowledge that:
(a) the Activity may be physically strenuous;
(b) I am in proper physical condition to participate in the Activity;
(c) I am aware that participation could, in some circumstances, result in physical injury, serious physical injury or death; and
(d) I understand my physical limitations and am sufficiently aware of those limitations to stop physical activity before I become ill or injured and will do so.
5. Waiver and Limitation of Liability
a. Without limiting paragraphs (e) and (f) of this clause 5, for myself and for my heirs, next of kin, executors, administrators and assigns, I fully release, waive and forever discharge any Claims, I may have now or at any other time, against any Released Party and I agree, by accepting the inherent dangers and risks associated with the Activity, not to make any Claim against or seek any compensation from the Released Parties in respect of any physical or mental injury, illness or death suffered by me or damage to or loss of property I sustain as a result of my participation in the Activity;
b. Without limiting paragraphs (e) and (f) of this clause 5, I agree to hold harmless each Released Party from any loss or liability (including any reasonable legal fees they may incur) defending any Claim ;
c. I acknowledge and agree that no Released Party shall be liable for any personal injury, illness or death, unless caused by the negligence or wrongful act of that Released Party;
d. I accept that this Release and Waiver is reasonable given the nature of the Activity.
e. For clarity, and to the maximum extent permitted by law, all Released Parties exclude (i) their liability for death or personal injury arising out of any failure to comply with any guarantee, term, condition or warranty implied or imposed by the Australian Consumer Law or any similar State or Territory legislation and (ii) any rights or remedies available for any such failure to comply.
f. Nothing in this Release and Waiver excludes, limits or modifies the liability of any Released Party for death or personal injury caused by that Released Party's negligence, fraud or fraudulent misrepresentation.
6. Medical disclosure
a. I agree and acknowledge that my health and fitness needs to be appropriate for this Activity and that the Released Parties recommends: (a) I should seek medical advice if I am uncertain; and (b) I should not take part in the Activity against that advice.
b. The Released Parties reserve the right to refuse any participant the right to commence or require the participant to cease participation in the Activity should they believe it necessary on medical grounds.
c. I acknowledge and agree that if I falsely provide any of the acknowledgements given in clause 4 or otherwise fail to disclose to any Released Party any matters relevant to my participation in the Activity, and if the Reserved Parties would have not permitted me to undertake the Activity, or continue participation, had I made a full disclosure, the Reserved Parties will not be liable for any personal injury, death or property damage or loss I incur. Nothing in the clause excludes or limits a Released Party's liability for death or personal injury which arises as a result of such Released Party's negligence.
7. I am aware that there is no obligation for any person to provide me with medical care during the Activity. I understand and acknowledge that: (a) there may be no medical care available during the Activity; and (b) if medical care is rendered to me, I consent to that care if I am unable to give my consent for any reason at the time the care is rendered.
8. If you are less than 18 years of age, you must obtain your parent's or guardian's approval to participate in the Activity and your parent or guardian must sign this form on your behalf. Where this clause 8 applies, the parent or guardian agrees to the following statements:
(a) As a parent or guardian of the participant child, I authorise the child to participate.
(b) I have the authority to agree to, and agree to, the terms of this Release and Waiver on behalf of the participant child and in the event the participant child, or anyone acting on his or her behalf, should make any claim, I will hold the Release Party harmless as described in clause 5b.
(c) In the event of a medical emergency involving the participant child and any Released Party is unable to contact me, I agree and grant my permission that any Released Party may provide medical care to the participant child.
9. If any provision, or part of a provision of this agreement shall be unlawful, void or for any reason unenforceable, then that provision is severed from this agreement to the extent that it is unlawful, void or unenforceable. The validity and enforceability of the remaining provisions is not affected.
10. I have fully read and understand this agreement. I am aware that by signing this agreement, I am waiving certain legal rights I or my heirs, next of kin, executors, administrators and assigns may have against the Released Party.
11. Use of Images
a. I grant my permission to the Released Party, to record my image, voice, likeness and/or name or any part of them ("Image(s)") in any photographs, motion pictures, videotapes, recordings and other references or records of the Activity and to use my Image for any purpose, including commercial use by the Released Party, their sponsors and their licensees. The Released Party may also authorise third parties to exercise these rights on their behalf. This permission is for use anywhere in the world and on the internet and for an unlimited period of time.
b. I understand and agree that I will not be compensated or receive additional consideration for consenting to the use of my Image and that I will not be given a chance to receive, inspect or approve the promotional or marketing material, messages and/or content that may use my Image.
c. I hereby release the Released Party including, without limitation, all persons who took or otherwise created, recorded or modified my Image, from any and all claims, actions, damages, interest, costs, expense and compensation of whatsoever kind and howsoever arising, whether known or unknown, and which I now have or at any time hereafter can, shall or may have in connection with, or in any way resulting or arising from, my Image and the creation, use or disposition of them.
d. I irrevocably assign to the Released Party, and to any persons who are authorised by the Released Party, any rights I might have in photographs, motion pictures, videotapes, recordings, or any form of marketing or promotions that use my Image. I have no claims, moral rights or other rights in connection with the use of my Image, and consent to all acts or omissions (whether occurring before or after this consent is given) which would otherwise infringe any such moral rights.
12. Privacy Collection Statement and Declaration
a. The Hike Collective collects your personal information in order to provide the Activity to you. If you do not provide all the information requested, the hike collective may be unable to allow you to participate in the Activity.
b. The Hike Collective may disclose your personal information to other Released Parties, anyone The Hike Collective engages to do something on its behalf such as a service provider, and other organisations that assist The Hike Collective with its business.
3d. You are responsible for the accuracy and completeness of the information supplied and in particular the supply of personal information to us. By signing below you are agreeing to the use of your personal information as described in this notice. Where clause 8 applies, the participant child's parent or guardian responsible for the accuracy and completeness of the information provided and agrees, on behalf of the participant child, to the use of the participant child's personal information.
BY PURCHASING A TICKET, the Participant accepts and agrees to the terms and provisions contained in this agreement and agree to your data being used in accordance with the terms of this agreement.
- Credit / Debit Cards
- Offline Payments